Open Manage Booking and enter your booking reference. Your saved itinerary, seat and booking details will appear when available on this device.
Go to Manage Booking →
AERIS SUPPORT CENTRE
Travel help, without the runaround.
Manage a booking, check a flight, get baggage guidance or send a support request from one place.
QUICK HELP
Start with what you need.
Use the quickest route for common travel tasks before opening a new support request.
Manage booking
Review your trip, itinerary, seat and booking details.
Open booking →
Flight status
Check scheduled departure, gate and current trip status.
Check flight →
Baggage help
Cabin allowance, checked baggage and special-item guidance.
View baggage →
Airport guide
Terminal, transfer and arrival information for major airports.
Explore airports →
COMMON QUESTIONS
Answers before you contact us.
Arrival times vary by airport, route and operating carrier. For international travel, allow extra time for document checks, security and boarding.
Open Airport Guide →Your baggage allowance depends on cabin and fare conditions. The Baggage Centre shows the current AERIS planning allowances and special-item guidance.
Open Baggage Centre →Yes. Open My Account or Manage Booking to retrieve saved bookings. You can also print or prepare the itinerary email from the itinerary page.
Open My Account →Use Flight Status for the current information stored by the site. Live operational updates will require the planned external flight-data connection.
Check Flight Status →
EXISTING REQUEST
Find your latest support request
Requests created on this version are stored locally in this browser.
TRAVEL ASSISTANCE
Need help with an upcoming trip?
Keep your booking reference, passenger surname and travel date ready so your trip can be found quickly.